Shipping & Returns

Shipping

United States

Orders to our customers in the United States (including HI and AK) and Puerto Rico are shipped via USPS by our fulfilment partner in Washington State. Our shipping charge is $11.95 (USD) per order.

Canada & Australia

We typically use UPS for all international orders to Canada and Australia. The shipping cost is $24.95 (USD) per order.

United Kingdom

Orders to the United Kingdom are dispatched by our Head Office in Bingley, West Yorkshire. We use a DPD next day service for all UK orders. The delivery cost is £5.95 + VAT per order.

Europe (EU)

All orders to EU countries enter the EU via the Netherlands, and are handed to DHL for fast track shipping. You will receive a DHL tracking number by email when your order leaves our office, however you will not see any tracking updates, nor will DHL be aware of your package, until it is scanned by DHL in the Netherlands.

We charge VAT at the point of sale, and use this payment to pay the taxes due on your order at the point of entry to your home country. You will not receive any additional demands for VAT or other taxes or charges.

Shipping to Austria, Belgium, Czech Republic, Germany, Luxembourg, the Netherlands and Poland costs €16.95 + VAT per order. Shipping to other EU countries costs €19.95 + VAT.

Europe (non-EU)

Orders to non-EU European countries are usually sent via UPS. On occasion, we may use Royal Mail, the UK national postal service, therefore your package may be delivered by the national postal service in your home country.

Shipping to non-EU European countries costs €19.95 + VAT.

International

We routinely ship packages daily to destinations around the world. The shipping company we use may vary, but we prefer to use UPS wherever possible. 

Shipping to international destinations, unless specified above, costs $39.95 (USD) per order.

Notes & Exclusions

Whilst we keep substantial stocks of most items, immediate shipping is only available when your items are in stock. Out of stock items are usually replenished within a couple of days. If an extended delay is anticipated, we will contact you.

Please note: We do not currently ship to Russia, Belarus, Turkey, India, Argentina or Brazil.

Payment Methods

A range of options to suit you.

Through our chosen payment processor, Stripe, we accept all Visa, Mastercard, Discover and American Express payments.

For PayPal users, we are happy to accept this method for your convenience. Simply select PayPal during the checkout process.

Returns

Easy, hassle-free returns

We want you to be completely satisfied with your purchase. If you'd like to return an item, simply package it carefully and send it back to us with your order number:

USA returns

Team Micro
3418 Broadway
Everett
WA 98201
United States

UK & International returns

Team Micro
1A Old Souls Mill
Old Souls Way
Bingley
BD16 2AU
United Kingdom

Returned items must be unused and in a resaleable condition. Regrettably, we cannot be held liable for return delivery costs, or any losses in transit.

Chargebacks Policy

Please read before purchasing from our store.

Any person or business that initiates a chargeback or PayPal dispute or claim against any payment made via this website will be permanently blacklisted, and future orders will be refused. There are no exceptions.

Before you initiate a chargeback or open a PayPal dispute, be aware of the following:

  • All future orders will be refused
  • Any marketing services may be refused or cancelled
  • You will be unable to attend our online or in-person conferences
  • Any membership of PMU Mentor or SMP Insiders will be revoked
  • You will be removed and/or blocked from all our Facebook groups

If you are experiencing difficulty with an order, just send a Facebook message or see our other contact options.

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